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- It's our tendency to approach every problem as if it were a fight between two sides. We see it in headlines that are always using metaphors for war. It's a general atmosphere of animosity and contention that has taken over our public discourse.
- Saying that men talk about baseball in order to avoid talking about their feelings is the same as saying that women talk about their feelings in order to avoid talking about baseball.
- The biggest mistake is believing there is one right way to listen, to talk, to have a conversation—or a relationship.
- We all know we are unique individuals, but we tend to see others as representatives of groups.