Again, your challenge is not just to improve. It is to break the service paradigm in your industry or market so that customers aren’t just satisfied, they’re so shocked that they tell strangers on the street how good you are.
An organization’s ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage.
An overburdened, overstretched executive is the best executive, because he or she doesn’t have the time to meddle, to deal in trivia, to bother people.
Be number 1 or 2 in your business or get out.
Change before you have to.
Don't do what they ask you. Do what they ask you plus other insight.
From the day I joined GE to the day I was named CEO, twenty years later, my bosses cautioned me about my candor. I was labeled abrasive and consistently warned my candor would soon get in the way of my career. … and I’m telling you that it was candor that helped make it work.
Giving people self-confidence is by far the most important thing that I can do. Because then they will act.
I was afraid of the Internet… because I couldn’t type.
I’ve learned that mistakes can often be as good a teacher as success.
If you pick the right people and give them the opportunity to spread their wings and put compensation as a carrier behind it you almost don’t have to manage them.
Strong managers who make tough decisions to cut jobs provide the only true job security in today’s world. Weak managers are the problem. Weak managers destroy jobs.
Willingness to change is a strength, even if it means plunging part of the company into total confusion for a while.