Conflict resolution

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Conflict resolution (also 'dispute resolution') is a process that involves two or more parties who are seeking a peaceful solution to a disagreement. Parties to the conflict explain their conflicting perspectives, motives, or ideologies to the others. Conflict resolvers usually pursue a mutually satisfying win-win solution for everyone involved. Conflict resolution is both a professional practice and academic field with Universities worldwide offering courses and training.

Conflict Resolution in Human Evolution


  • In a fight, it’s easy to let emotions take over and turn a minor disagreement into an hourlong conflict. We spoke with two psychologists who explained the key to quickly resolving a fight. They said you can end a fight in under a minute by keeping a friendly tone, having empathy for the other party, and brainstorming solutions that work for everyone... Listen to your emotions, but don’t be consumed by them... acknowledge that our negative emotions may be trying to tell us something... While it’s important to check in with our own emotions, ... it’s also important to have empathy and stay in touch with the other person’s emotions as well. If you go into an argument only caring about your wants and needs, a win-win solution is going to be much harder to come by... suggest keeping a friendly tone when expressing your concerns and trying to understand the other point of view as well. Your tone of voice is the first key to resolving a fight quickly.
  • 5 simple tips that can be used for successful conflict resolution.
    1) Positions to Interests... identify the needs of each stakeholder...
    2) Clarity... Get clear about what is important and what is not...
    3) Focus. Think about how and where you focus your attention... It can be all too easy to focus on problems as opposed to solutions...
    4) Watch your language... Using emotive language that assigns blame is unhelpful; so avoid words like, “always”, “never” and exaggerations...
    5) Silence is golden... It might feel uncomfortable, but at some point someone will speak...
    These simple tips can be easily tried in everyday workplace interactions, and even used to rectify minor conflicts in your life, job or business...
  • The fundamental premise of compassionate listening is that every party to a conflict is suffering, that every act of violence comes from an unhealed wound. And that our job as peacemakers is to hear the grievances of all parties and find ways to tell each side about the humanity and the suffering of the other.
  • We learn to listen with our “spiritual ear,” to discern and acknowledge the partial truth in everyone—particularly those with whom we disagree. We learn to put aside our own positions and help the speakers tell their story. We learn to stretch our capacity to be present to another's pain. When we sit... and hear their stories, regardless of where they fall on the political spectrum, it becomes possible to affirm their humanity at the deepest level. I have even found compassion for extremists on both sides of the conflict. It does not mean I condone their actions, but when I hear their life circumstances, I can, at times, imagine myself making the same choices.

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